Paint and wrap feature not working!!!

Hello! ive made quite a few posts about this over the years, in the past ive ended up giving up and just not playing because its a little frustrating. but then i end up missing the replies of staff or people trying to help. I will do my best to keep an eye on this post though in hopes of a solution. Ive been having this problem for 3 years now. Ive upgraded my pc many times since, my pc has been factory reset many times aswell. Windows re installed, restarted my game progress to try seeing if that worked. Nothing has worked for me and its upsetting. I enjoy playing this game but being unable to even change the color of my cars kinda ruins it for me. ANY help would be appreciated 😕🙏