Premium Crate can't open

Hi
Regarding my Need for speed - no limits.
I'll have try to open my free premium crate few days. It still can't open. Can fix it?

Thanks
AlanYap

Mikimuster3
Hero+
10 years ago
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

Restart phone;

Try some other WiFi;

Open a ticket at Firemonkey's support site (read the sticky topic [READ FIRST] the official FAQ from help.firemonkeys.com)
Anonymous
10 years ago
I had already restart my phone, even master restored my phone. It still the same. Can help me see what is going on?