Forum Discussion

peniastall's avatar
peniastall
10 years ago

Re: Firemonkeys Response Time is Unacceptable

Man!! Hope you can solve your problem, I had a opened ticket for almost 3 months and at the end they solve my problem, but that's true, FM is taking ages to solve the problems and the support team is always busy. Seems like is only one guy doing it, I submitted 4 tickets and always was the same guy answering and in another post another players said the same guy answered to them, so I believe FM is taking ages to solve the problems because their team doesn't have enough people.

Happy racing!!

2 Replies

  • HeretikJirka's avatar
    HeretikJirka
    10 years ago

    Lol, just filed a ticket (for that forbidden race in chapter 19) and got immediate (automatic) response that they are overwhelmed and it may take a while. So we will see...

  • PaladineUK's avatar
    PaladineUK
    10 years ago

    Well after waiting 2 weeks I have now sent EA a letter informing them if I don't have the matter resolved in 48 hours I will commence a claim through the courts to recover my payment.  Enough is enough.

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