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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago

Re: Game won't launch on Xbox

Hi, would it be possible for you to check on what your current Xbox privacy settings?

If you have your Privacy set to custom, can you test by setting it to Adult or Teen defaults?

Thanks.

5 Replies

  • CJL1426's avatar
    CJL1426
    5 years ago

    Still no joy I'm afraid. I was on custom settings, changed it to adult but the same crash to dashboard still occurs when the game prompts you to press start. 

  • Same issue for me, nothing works. Its so frustrating and only seems to affect series S and x. I can play it no problem on my old one x. 

  • Rediculously, about two years later we finally have an answer. And it is both blindingly simple and completely baffling. 

    If you've had this problem then chances are you've not assigned a profile picture to your xbox account on the series x.

    Simply go to your profile, assign any picture and the game will now load without any problems. 

    No idea why the profile picture caused such an issue but nice to finally have a resolution. 

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