Forum Discussion

Community Admin

Re: my account has been disabled on need for speed payback but i don’t know how to g

Hi, if a standard password reset doesn't work, usually there's an account mixup, and folks are resetting the password on an EA account other than the one linked to the console account.

What you can do is go to help.ea.com and log in with the console-specific login option.

This will let you get onto the EA account which is linked to your console account. From here you can try a reset again, or contact support.

2 Replies

abcNa5QKP9S1dh
Not applicable
5 years ago
@EA_David can you just undisable my account for me? your telling me the same thing the game is telling me. is there anyone i can call or talk to?
IlSparxIl
Not applicable
5 years ago
@EA_David wrote:
Hi, if a standard password reset doesn't work, usually there's an account mixup, and folks are resetting the password on an EA account other than the one linked to the console account.

What you can do is go to help.ea.com and log in with the console-specific login option.

This will let you get onto the EA account which is linked to your console account. From here you can try a reset again, or contact support.
I’m using the PSN method to try to access my old account but it’s still telling me that my credentials have expired. However I am unable to update them since I lost access to the Email that I set up the EA account with due to inactivity.