I have the same problem and I have follow everything that I was told to do the first time I call and it still won't start. Here is the crash report that you mention.
Source
Need for Speed™ Rivals
Summary
Stopped working
Date
1/29/2017 9:32 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Need for Speed(TM) Rivals\NFS14.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: NFS14.exe
Application Version: 1.4.0.0
Application Timestamp: 52f0ec6f
Fault Module Name: igd10iumd64.dll
Fault Module Version: 21.20.16.4471
Fault Module Timestamp: 57557ee5
Exception Code: c0000005
Exception Offset: 00000000001c90b1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2939
Additional Information 2: 293947948e23b255e7fe2d98b48f58a6
Additional Information 3: bdcf
Additional Information 4: bdcfd7a5bf0eea7b9e6a665f6e8229a6
Extra information about the problem
Bucket ID: 5d910695935b3394769ef7f4b839eb3a (120504936308)
