@MephilestheDank wrote:
My refund was denied, presumably because it was on sale, RIP
Nope not the reason, I have gotten refunds for digital games on sale with no issues. But now it looks like they have a new policy under there terms of sale, which make no sense since it says they will give refunds then below says the won't, makes no sense! Here is the link to it and I am pasting the refund part of their policy,
https://www.microsoft.com/en-us/store/b/terms-of-sale
16. Return Policy. We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included. This Return Policy does not affect any statutory rights that may apply to your purchase.
Packaged software and games must be returned with their seal intact and must include all media and product keys. As a limited exception, software and game packages that have been opened may be returned during the return period if you are unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.
Even if you return your products, packaged software or games, these Terms of Sale will still apply to the time between your purchase or download and return.
Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:
- digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
- gift cards and service/subscription cards (e.g., Skype, Xbox Live, Groove Music Pass);
- products that have been personalized or customized;
- special order products, if not part of a Store promotional offering;
- random access memory ("RAM") products;
- services that have been performed or consumed; and
- clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".
When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges (if any) except we won’t deduct those charges for returns because you are unsatisfied with the license agreement or warranty, and you will typically receive your refund in approximately 3-5 business days. Any refunds will be applied to the same account, and using the same method of payment, used to place the order (unless you choose a Store credit in the amount of the refund).
