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Re: Serious issues with Need for Speed 2015

It's got nothing to do with my system. I've even got one of the best internet connections in the UK. Internet is also not an issue. Ports are optimized, I got told to reset my host file, which I did. Still didn't do anything, Can EA Not actually fix their own issues? I only have the hardware drivers I use in my processes and windows standard processes, drivers are all up to date. I also tried downgrading my graphics drivers to see if it was a problem with that and it's also not. Many people have the same issue with really good spec systems, cross sli three 980 TI's and 32 gig ram with an I7, game installed on a SSD and guess what. Still falling through grounds. With a combination of 6+ gigs of v ram. Well played ghost, how did they manage to mess up this bad? I loved the game for gods sake. They just screwed it up. My mate managed to get a refund on the game yesterday and told me I should also since we can't even play the game at all. Although his game could run for 15 mins at a time before falling through broken textures. Which is way better than I could since his PC has way higher specs than mine...

8 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @SHVXX

    Please upload the entire dxdiag.txt file to this reply so that I can have a detailed look at your system. You create the file by pressing the Save All Information button as seen on the screenshots you've posted above. 

    Afterwards add the file to your reply using the Choose File button:

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @SHVXX

    I cannot detect any anomalies on your dxdiag. Since you also stated that you haven't got anything else running in the background I am afraid that there really isn't anything more I can do for you via the forum.

    Please contact an EA Advisor to see if you are eligible for a refund, or to see which other options are available for you.

  • SHVXX's avatar
    SHVXX
    9 years ago

    And what happens next? I'll be stuck with a £60 Premium unplayable game right? 

  • e_SonOfAnder's avatar
    e_SonOfAnder
    9 years ago

    @Straatford87 Wait, so there is not going to ever be a solution to all of us having the falling through the world issue? It is clearly not a HDD speed issue or any of the other items listed in the "troubleshooting" portion of the main thread on this problem. This is the first comment I've seen that indicates that nobody is working on a fix for this problem.

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @e_SonOfAnder

    My previous comment details that I personally don't have further troubleshooting steps available to go over via the forum.

    It does not state that we aren't checking why users are still falling through the world after they've gone through the troubleshooting steps that I provided.

  • SHVXX's avatar
    SHVXX
    9 years ago

    They told me to wait for a patch to come out twice and I waited for two patches. It still didn't fix this issue unfortunately. There's no point looking for further support if they're going to tell me to wait for another patch. That's my £60 or so pretty much taken from me by EA.

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