Stuck load screen and Game Sharing

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@mambamajesty wrote:

• Xbox One s - the game loads but it doesn’t accept input “A”. I have to restart the xbox every time to get it to load properly.
• For example, when controller dies and I have to press “A” to reconnect.
• For example, launching the game after I have closed it for a while and xbox has been on. It gets stuck on loading menu as I can’t press “A” to go ahead. 
• has happened after Jan update. 

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This is currently an on-going issue for Xbox One users playing NFS Heat.

Link: https://answers.ea.com/t5/Technical-Issues/Data-Collection-Xbox-Cannot-get-past-quot-Sign-in-as-quot-Screen/td-p/8691057 

There is a temporary workaround for this issue in the link above.

Why need for speed doesnt do an other update to solves the probleme of being stuck at the main screen ?? 

Single Console and Single account. Tried multiple different types of controllers. Nothing has worked. Problem has been going on for a week. Either fix this or refund EVERYONE.

Ive had the looping problem ever since I installed this game. I was able to play it briefly by plugging my controller into the USB port of my external and that worked that one time. Ever since then I haven't been able to get past the loading screen. I have an Xbox one x scorpio edition. 

• Can you provide the system you're on?
• XBOX 
• Alternatively, if you've never shared the game and have a single account on a single system, that may also help.
  Any information you can provide will help with looking into this. 
• NEVER SHARED AND SINGLE ACCOUNT, never played online either
• Edit; please include when you first encountered the looping loading. 
  AFTER THE JANUARY UPDATE, OPENING CREDITS LOAD THEN CANT PRESS A TO CONTINUE. NO BUTTONS WORK AT ALL. 

i cannot loading a game (nfs heat),  its stuck,  wait many hours to load.  Please help.  This happen when my internet offline

• Can you provide the system you're on? PLAYSTATION 4
• Was all sharing local to one system? If so, how many accounts played Heat and how many were affected? THERE ARE 3 ACCOUNTS WHICH SHARING 1 SINGLE DEVICE.. ALL PLAYING HEAT & ALL ACCOUNT MAKE THIS DEVICE AS THE PRIMARY
• Did you game share by logging into a friend's system? If so, was this with just one friend or more? Is it in one location or more? ONLY ONE ACCOUNT BOUGHT THE GAME & THE OTHER 2 ACCOUNTS JUST PLAYING HEAT IN THE SAME DEVICE
• Do you have multiple consoles you play on locally. NO
• Alternatively, if you've never shared the game and have a single account on a single system, that may also help.
  Any information you can provide will help with looking into this. NO
• Edit; please include when you first encountered the looping loading. AFTER THE RECENT PS4 UPDATE BY SONY FOR FIRMWARE VER 7.51

THE CRASH NOW AFFECT ALL MY OTHER EA GAMES SUCH AS BATTLEFIELD V, UFC3...