Tell us something, @EA_Pulsar [Heat BUG]

We would like to know some new information about this Daily Challenges bug in NFS Heat. I know EA_Pulsar has answers that look like a Ctrl C + Ctrl V, or a canned response, but we want a show of respect AT LEAST in your answer, telling us something we haven't already read.

I don't want to be disrespectful or seem pushy, but I wanted something solid that shows us that something is REALLY being done about this, since it's been almost 3 months.