Unable to apply Wraps/Paint Jobs

Product: Need for Speed Heat
Platform:PC
Summarize your bug Can't apply paint or wraps to my car, it's permanently stuck on "retrieving your custom wraps".
What car were you using? Any car.
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played?
Was it a day or a night event?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No special steps, it only seems to happen to a few people but for those people it happens 100% of the time.
What happens when the bug occurs? I'm not able to apply paint and / or wraps to my car, making that part of the customization completely inaccessable to me. I also can't download community wraps.
What do you expect to see? I expect to be able to apply paint and wraps.

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This has been happening ever since the game launched and nobody seems to have a fix for it. It's extremely annoying to just drive around with stock paint and no wraps on your car, especially since the customization is my favorite part of the game.