Forum Discussion

6 years ago

Solved

Unable to connect to EA

I've been trying to go online for the past 24hrs and I'm getting nowhere.... The message being presented is "you need to sign into your EA Account to access the online features of this game. Please c...

nfs heat

EA_Aljo
6 years ago
Hi there, @TarrenGill.

Thanks for reaching out to us about this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo

Community Manager

6 years ago

Hi there, @TarrenGill.

Thanks for reaching out to us about this. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

SAMOSRC
6 years ago
I have tried the solution you gave us but no difference made....
iCrankOnLinear
6 years ago
For me its saying Your ea account is disabled and its reall getting me annoyed any fixes please reply
- EA_Aljo
  Community Manager
  6 years ago
  @iCrankOnLinear
  
  Did you follow the instructions in that message and reset your password? Also, make sure you reset the password for the right account. The one you're posting with doesn't look to be the same account you play our games on.
  - MercilezzMike
    6 years ago
    It says login credentials have expired wtf
geminilibra
6 years ago
@EA_Aljo so i keep clicking the psn sign in link on your website but all it does is prompt me to change my password i've changed the pasword over 6 times now still nothing
- EA_Aljo
  Community Manager
  6 years ago
  @geminilibra
  
  Can you give me some more details? What exactly is happening? Are you trying to play NFS Heat, but when you try to load into the game, you get a message about being unable to connect?