Unable to start "Got your Back" Mission

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Every time that I try to continue with the story mission the game won't allow me to keep playing. The screen goes black and eventually I get a message on the screen “Mission failed” retry or quit. When I press retry or quit it happens again. Is frustrating, I can’t continue the game progress because of this issue
What car were you using? Porsche Cayman GTS 18’
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? Regular circuit race
Was it a day or a night event? Day Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Got your back mission
What happens when the bug occurs? Screen goes black and won’t allow me to fo anything
What do you expect to see? Issue to be solved

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KCR