6 years ago

Won't open after update

I was hoping to buy 1 or 2 more Viper blueprints when I noticed that the icon changed - it automatically got updated.

It normally takes a while for it to load and if I don't touch the screen while it loads, it will hibernate so I usually tap it after about 1 minute or so.

The first time I tried it after the update, everything seemed fine. I then noticed that the screen is blank. After tapping on certain areas on the screen I could hear sounds which seemed as if I selected something.

Cleared cache and restarted the game.

This is what happens:

I see the neon EA splash screen followed by the swooshing sound and then the never ending black screen.

I tried opening it without internet access and even reinstalling it but to no avail.

I'm using a Redmi 6 with 10.3.3

28 Replies

k20actrj
Seasoned Novice
6 years ago
Hi all.
Do you have any news?
The problem remains
edgarpingu46
6 years ago
@POTSALT no news and from the reedit posts i think the Monkeys will not advance with the fix soon, another car lost ☹️
Voyager83
6 years ago
Probably need to wait until the next update patch after all the events in the current patch is finished. Tried to keep my hopes up and checked for an update every 6 hours. But nope, no new updates yet.
jvrey
6 years ago
First of all, I still haven't been able to play NFS eversince the update.
Secondly, I feel sorry to those who were able to start the Ferrari challenge and eventually ending up with the black screen.
Third, I also want the Ferrari.
Fourth, I love playing this game so it been exponentially devastating for me.
To the DEVELOPERS: can you please provide a link so that we can COMPLETELY uninstall NFS.
It seems to me that there are certain RESTRICTIONS in play that prevents CERTAIN phones to play.
That being said, I don't want to root my phone just so I could play NFS.
EA_Andy
EA Staff (Retired)
6 years ago
Hey all,

Thanks for your patience while we looked into this.

We released a hotfix which hopefully should have fixed this for everyone.

Please let me know if you're still running into any issues.

Cheers,

- Andy -
Voyager83
6 years ago
After the update of 3.7.4 my game still wouldnt start. still stuck on black screen after logo. Found some players got to play after the update so good for them. But there are also players who were able to play before developing the same problem. So ill try to wipe phone data later and reinstall from scratch. In my case it could be a phone problem. Will update later.
Dagz_42
6 years ago
Hi Andy
Been trying to access NFS no limits since the update, and much like many others, have had no luck.
Have uninstalled and reinstalled multiple times all with the same result.
This is more than a little frustrating because the game is excellent and I have spent money and time on it. All for nought as the new update has essentially killed the game.
Please don't kill the game. We love the game.
Ea, please. Don't. Kill. The. Game.
letty3986
6 years ago
@EA_Andy je peux plus joué des que je lance une course peux importe le mode le jeux ce ferme automatiquement. Merci de corrigé ce problème s'il vous plaît.
k20actrj
Seasoned Novice
6 years ago
The problem remains.
Nothing has changed
xristos_tripoli
6 years ago
Problem remains out of the 5 installs three where downloading more than the required amount and all of them would finish but would freeze at install for even an hour before saying there was an error
I'm playing on Huawei p8 lite 2017
Pls fix this it's going for 3 weeks now