Forum Discussion

Torpezno's avatar
Torpezno
3 years ago
Solved

Your page for contacting an EA Advisor by mail is not working

Hi,

Your HELP page informs about two ways for asking support: visit Answers HQ or fill a form to send a mail to an EA Advisor. First one is too easy and cheap for EA, so I wasted my time filling all required information on the form, but I found another issue: the link "Email us" at the bottom of the page is always disabled, despite all requiered information is already provided, so it seems I cannot send the information to an EA Advisor this way.

At the end It is not so important, just another day of a very happy EA customer receiving  the amazing EA's High Quality of Service.

Therefore, the other way... Unfortunately my expectations about visiting Answers HQ and getting a solution for my issue are as follows:

- if the solution exists and it is someway documented and it can be found, my issue will be solved

    - if it is not the case, I will write a question at Answers HQ

         - if some gentle user reads my question, knows the solution and is so kind to answer my question, my issue will be solved

             - if it is not the case, we are done and we can attend any other business

Yep, in that case my expectation is my issue won't be solved. According to my experience, and with all due respect, probably EA Advisors are just imaginary characters: I have asked many times for help and I have never received any answer or any kind of feedback from any person with the role of "EA Advisor".

Have a nice day!

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Torpezno Thanks for letting us know what you are running into with our help site, to confirm can we try to clear your browser's cookies and cache and then check if you are still unable to create a case?

    If you would prefer you can also let us know what your main issue is and we can provide any available information if possible, if not you can find the different ways to reach out to a support agent below. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Torpezno Thanks for letting us know what you are running into with our help site, to confirm can we try to clear your browser's cookies and cache and then check if you are still unable to create a case?

    If you would prefer you can also let us know what your main issue is and we can provide any available information if possible, if not you can find the different ways to reach out to a support agent below. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   
  • JohnTorp's avatar
    JohnTorp
    3 years ago

    Hi @EA_Illium ,

    Thanks for your answer, the walkaround works. Maybe someone from EA should take a look at that page, in my honest opinion the link should work without the need of those actions from users. By the way, I would accept right now your answer as solution, but it seems someone has already done it in my name.... 🤔

    About my main issue, it is about your NFS 2015 servers shutting down for maintenance very frequently. This issue is well known by all EA customers playing that nice game. We are not a lot, but we like the game 🙂 The issue is affecting us for more than one year. It happens everyday since then.

    Last information I received from Customer Experience on August 22nd was: "As we've informed you in previous email we have been receiving similar kind of contacts from other players as well. Our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed"

    I guess you probably know about the topic or can ask some colleague, so any available information you could provide would be really appreciated.

    Thank you very much in advance.

  • Duty_Patrol1995's avatar
    Duty_Patrol1995
    3 years ago

    How do I get in touch with an EA advisor to wish them a Happy holidays and to thank them for creating awesome games?

  • Glurth's avatar
    Glurth
    3 years ago

    This does not work for me.  Primary issue, "greyed out button" remains unfixed on website.  Are there ANY plans to fix this; the only method for paying customers to communicate with EA support?  If so, what is the expected timeline?

About NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.30,174 PostsLatest Activity: 3 hours ago