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MooChowChow's avatar
2 years ago
Solved

Connection Lost ps5 NFS

Hello. About 2 weeks ago I was disconnected from online play stating;

connection lost

a network error has occurred. See ea.com/unable-to-connect for additional info. This is now continually happening after clicking go online and entering online lobbies. For months I haven’t had any issues with this until recently but now it’s unplayable. I can enter the lobby for less than 5 minutes each time before this repeatedly happens.

I have tried every available fix from port forwarding to rebuilding my ps5 data base. I have reinstalled the game twice, updated my router and tried all available posted solutions to absolutely no avail. What’s the situation here? I don’t know how this cannot be game related as nothing to do with my ISP has changed in the last few months until now when I have been trying to resolve. Any advice that hasn’t been shared 100s of times would be really appreciated.

  • Hi @MooChowChow To check is there a separate account we can test to see if it can connect or possibly another network to connect your device to in order to see if the error continues? 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @MooChowChow To check is there a separate account we can test to see if it can connect or possibly another network to connect your device to in order to see if the error continues? 

  • Only one PlayStation network account can be liked to EA and I only have my own sign in on the ps5. I also read unlinking an account removes purchases so I am not keen to try this. I will try to connect to my mobile phone data and see if the issue still happens.

  • MooChowChow's avatar
    MooChowChow
    2 years ago

    So I connected to my 5g phone data and hotspot as wifi for my ps5. Logged in no problem and didn’t disconnect after an hour so switched back to my Ethernet connection and have been stable in lobbies since. Thanks for the help! This worked for my situation.

    Touch wood.

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