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SirLuci_Alpine's avatar
2 years ago

DXGI_ERROR_DEVICE_HUNG

PC Specs: Lenovo Legion Y540 15"*

- NVIDIA GeForce RTX 2060 GPU

- Intel Core i7-9750H CPU

- 16GB RAM

     I have about 30+ hours on Unbound and have only started getting a DirectX error (see attached). I have tried everything I can find online:

- Adjust texture quality, effects quality and resolution in-game

- Verify file integrity (via Steam)

- Run Steam, EA and Unbound as Admin

- Fresh install latest graphics driver

- Deleted dx12 files in both locations

- Reinstall Unbound

- Attempt to use an older graphics driver

- Utilized NVIDIA to limit framerate

- Utilized MSI Afterburner to under-volt the GPU

     I have had multiple crashes all at varying times within the game, ranging from right at the beginning pre-title screen to after finishing a race, in the middle of a race, cop chase and after a cop chase. Based off that I can only assume my GPU is being overloaded with requests, but why is it happening 30 hours in and not with any other game? Can anybody help please?!?

*I know my laptop is pretty underpowered but it can still run Unbound, Borderlands 3, even COD WW2 & Cold War with no issues, hence why I'm still asking for help instead of giving up

13 Replies

  • @EA_Illium And so, today I checked the updates - everything that was there was installed. Net Framework several updates, and system security... The problem remains the same...Screenshot and new dxdiag attached

  • Frankie028's avatar
    Frankie028
    2 years ago

    EN:

    Since there is no response from anyone to my messages in a similar topic, maybe by creating a new one, I can attract a little more attention and they can help me?

    And so, 2-3 months ago I bought this “wonderful” game. Problems started immediately. I’ll answer right away - my PC meets the minimum requirements.
    1.After installation/reinstallation, it takes a very long time to load the start screen.
    2. Periodically there are freezes on new versions of video card drivers. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Old drivers do not give so many freezes, but the performance does not appear either.
    3.The most important thing is DXGI_ERROR_DEVICE_HUNG

    Everything is updated - Windows, C++, NetFramework, VGA drivers and everything like that.
    I saw a bunch of options for how to fix it - none of them helped. I cleaned folders, lowered the resolution, turned off the sound card, reinstalled it on different types of disks. This problem only happens with THIS game!


    RU:

    Так как на мои сообщения в подобной темы нет ответа ни от кого, может быть создав новую - я смогу привлечь чуть больше внимания и мне смогут помочь?

    И так, 2-3 месяца назад я купил сей "замечательную" игру. Проблемы начались сразу же. Сразу отвечу - мой ПК соответсвует минимальным требованиям.
    1.После установки/переустановки - очень долгая загрузка стартового экрана.
    2.Переодически имеет фризы на новых версиях драйверов видеокарты. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Старые драйвера не дают так много фризов, но и работоспособность не появляется.
    3.Самое главное - DXGI_ERROR_DEVICE_HUNG

    Всё обновлено - Windows, С++, NetFramework, драйвера VGA и всему тому подобное.
    Видел кучу вариантов как исправить - ни один не помог. Чистил папки, снижал разрешение, отключал звуковую карту, переустанавливал на разные типы дисков. Такая проблема только с ЭТОЙ игрой!

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