Forum Discussion
EA_Barry
Community Manager
2 years agoThese troubleshooting steps should help:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.
2 years ago
I have much heavier games like bf2042 which works fine on my i9 13900K with 4080 graphics card but this one crashes every single time. I have done steps mentioned here but still facing issue.
There is some definite issue with this patch. Figure it out on your end
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