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whitefox99690's avatar
1 year ago
Solved

I can't play this game more than 5 min

Hay guys I play on a Xbox series x... here let me rephrase that I try to. I can't play more than five minutes gasp I know right now your probably thinking hay have you tried deleting and reinstalling? Yep

 well how bout power cycling your console? You'll never guess but yes I have! Shocker I know. Well how about restart.. yep let me guess restarting my console y yes I have and I still can't play more than five minutes it's funny because I timed it 3 times on the dot it was 5 minutes at this point I don't know what to do! I have run out of ideas and there's not much in way of help. BTW almost forgot to say the main issue is the game  crashes and sends me back to the home screen or at least i think it crashes. Anywho would love some help pls from the little bit I have been able to play I like the game

  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hey @whitefox99690 

    First to check is the Xbox apart of an insider build of Xbox's OS? (more info on Xbox insider here.); Or do you have anything in the console Quick Resume folder? 

    If the answer is no to both questions, can we try the following steps and check if this continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    Cheers!

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @whitefox99690, Thanks for letting us know what you are running into! To confirm do you get an error message when the crash happens?
  • Nope I don't get any message it just kicks me out to my home screen some times the game frezzes bfore it kicks me though.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @whitefox99690 

    First to check is the Xbox apart of an insider build of Xbox's OS? (more info on Xbox insider here.); Or do you have anything in the console Quick Resume folder? 

    If the answer is no to both questions, can we try the following steps and check if this continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    Cheers!

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