Forum Discussion

1 year ago

Solved

I can't play this game more than 5 min

Hay guys I play on a Xbox series x... here let me rephrase that I try to. I can't play more than five minutes gasp I know right now your probably thinking hay have you tried deleting and reinstalling...

technical issues

EA_Illium
1 year ago
Hey @whitefox99690

First to check is the Xbox apart of an insider build of Xbox's OS? (more info on Xbox insider here.); Or do you have anything in the console Quick Resume folder?

If the answer is no to both questions, can we try the following steps and check if this continues?

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Remove any connected device, or additional USB's from the console then restart the Xbox and check

Check for updates

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

Cheers!

whitefox99690

1 year ago

Nope I don't get any message it just kicks me out to my home screen some times the game frezzes bfore it kicks me though.

EA_Illium

EA Staff (Retired)

1 year ago

Hey @whitefox99690

First to check is the Xbox apart of an insider build of Xbox's OS? (more info on Xbox insider here.); Or do you have anything in the console Quick Resume folder?

If the answer is no to both questions, can we try the following steps and check if this continues?

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device, or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage Alternate Mac: Go to settings > Select General  > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart