Infinite Loading Screen/Cloud Save Bug (Rank300) - Multiple PCs
Hi everyone. I have been unable to access my Need for Speed Unbound save file on PC (Steam / EA App) for over a month due to what appears to be a severe cloud inventory corruption on my account.
How the issue started:
A while ago, when launching the game, I was suddenly prompted with the initial setup questions that only appear when you play for the first time. I closed the game immediately via Alt+F4, assuming it was a visual glitch.
When I relaunched it, the questions were gone, but the main inventory loading screen took an extremely long time. Once in the main menu, instead of my last used car, the game loaded the default car of the A$AP Rocky's car. However, the game still correctly displays my Max Rank 300 and that I completed Vol. 9.
When trying to enter Lakeshore Online, the game freezes on an infinite loading screen, forcing me to Alt+F4.
When trying to enter Story Mode, the game completely glitches out and spawns me into an empty map with a blue/grey grid (the game engine void).
Troubleshooting steps already taken (unsuccessful):
Completely uninstalled the game from Steam and manually deleted all local save folders (Documents/Need for Speed Unbound).
I installed the game on a completely different, clean PC using my account (without transferring any local files). The exact same error occurred on the second computer.
This 100% confirms that the issue is NOT related to my hardware or local files (meaning the standard support response stating that "everything is saved locally" does not apply here). Instead, my cloud save file or synchronization on EA's servers is corrupted.
I am attaching screenshots of my main menu showing my Rank 300, the glitched Story Mode grid screen, and older photos of my game working normally before the error (showing my legitimate progress, cars, and money).
I would greatly appreciate it if a Community Manager or someone from the community could help me find a way to request a restoration or repair of my cloud inventory sync on the server. Thank you very much!
