This is a known issue since November it seems, but nothing is being done about it so I'm here to update that this error code is still occurring and ruining the Need for Speed experience for myself and who knows how many other people.
Ever since Volume 2 released, i began receiving these error codes with the message "Item System Synchronization failed. Please contact customer support." I contacted them at the start of May and it was only last week I finally was given a way to access direct chats with customer support. They suggested several fixes such as reinstalling the game, deleting my Xbox profile and retrieving it back to my Xbox. Nothing has fixed my problem.
When you get these error codes, you will be unable to access multiplayer matchmaking in any way shape or form. As this problem has persisted from Volume 2 to today, I have missed the first two months of the Speed Pass and have been massively handicapped in it. I have been unable to progress the Speed Pass at all and will likely end up missing all of these rewards permanently to the fault of EA, not me. It's disappointing as I did pre-order this game and even paid extra for the Palace Edition, to only be locked out of accessing online at all.
When I finished my correspondence, I was told the problem will be referred to the Support team and I will be updated on the situation, but this has been 2 weeks ago on the dot today and no update has been made and the problem persists. All I want is the ability to finish the Speed Pass so I don't miss out on the content I paid for when I pre-ordered this game.
Community ManagerHi @Wolf_Tone4934 Can we try the following Xbox steps and check if this continues?
If this does continue we have a few similar threads with workaround you might be able to try as well. Here and Here.
Cheers!
Ure a dumb * * hat we have tried all this * and it doesn’t fix da damn problem at all
