It just opens and closes the EA App
Hey, I'm having some serious issues with the game. I just purchased the gam from Steam and it doesn't start at all. and I did try the PcDx12 file fix. Nothing works. It just acts like it is startin...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)HI @GodModeXII @skinnyboat6 Thanks for trying those steps and providing updates.
We have recently made changes to the EA App, I wanted to check if this is still happening. If so would it be possible to get a DxDiag?
Yes, its still happening for everyone
- EA_Illium
Would it be possible to get more information on this?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Which modes does this happen in?
- Does this happen when loading into a specific more or performing an action in a mode?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- @EA_Illium i open the sims game, EA app opens up the launching tab, then it shuts down
- EA_Illium
Hey @rubyslaysyay
If you are playing The Sims 4 on the EA app you may want to post on our Sims 4 boards for better assistance.
Gamertag : diabolusole
no error message
happpends in every mode doesnt matter what i do, also reinstalled the whole game TWICE. i dont even get to play, i press the game, it opens up a small window. and then it closes and opens up the EA app again, i literally just bought a new pc 2 weeks ago. never had this issue. this all started with this new "better" app of urs.
i also start everything in admin. also tried in windows xp 8 10 vista. nothing works. even in default mode on my pc.
