I am playing Need for Speed Unbound Palace Edition on the Xbox Series S
As the title says, I am suffering from Error code 40010000; Item Synchronization failed.
This started back in June of 2023 on the release of Volume 2 and has continued since up until today and every case opened with Support has not yielded any results, until today when the supervisor of the support team told me to write here for this.
When loading into the game, I will get this error code and while I can play singleplayer fine but singleplayer dosen't receive any updates from EA, I am completely locked out of multiplayer. I cannot access multiplayer content or matchmake in multiplayer games. I am unable to access any new content since the game released 3 years ago which is unnacceptable.
I have been advised on several self troubleshoots by Support but none have helped. I have deleted and reinstalled the game several times, I have reset my progress and unsynced and reset my game save data, I have had 5 different chats with support since 2023 and nothing has worked. I have tried un official fixes such as selling cars in my garage because they're not synchronizing and all that's done is cause me to lose all my cars and lots of progress.
I need help, I have entirely run out of options on how to fix this and I feel scammed after deciding to take a leap on this game and pre order the Palace Edition to enjoy it to the fullest, and I've been locked out of the last 3 years of content that singleplayer isn't receiving entirely because of a bug that the support team themselves are unable to fix for me.
