Forum Discussion

2 years ago

Solved

Unbound purchased from Epic cannot be downloaded from EA App

I purchased 'NFS: Unbound Palace Edition' from Epic Games Store this evening (March 10, 2023). I tried to link my Epic account to the EA app and download the game, but I kept getting error messages....

technical issues

Gurhanozer66
1 year ago
When I tried it the next day, I was able to log in without any errors and the problem seemed to be solved on its own.
Thank you for your interest

Gurhanozer66

1 year ago

2 ea games app 1. Open 2. Error

EA_Illium
EA Staff (Retired)
1 year ago
Hey @aquasaur11 I wanted to confirm if you are still running into this?

HI @Gurhanozer66 To confirm you purchase a copy of Unbound via the Epic Game Store?

Have you already linked your accounts?
- Gurhanozer66
  1 year ago
  Yes, I was able to add games I had previously purchased. The account does not appear to be linked at the moment.
  Let me state again that there are two separate applications. The application with installed EA game is already open
  - EA_Illium
    EA Staff (Retired)
    1 year ago
    Hey @Gurhanozer66
    
    Thanks for the information!
    
    Can you link your EA and Epic account together, then try closing the EA app and the Epic Games client, restarting both and seeing if you can launch the game from the Epic Games client?
    
    Link Platform accounts to EA Account
    
    Cheers!