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Alfie_Bez_434's avatar
2 years ago

used a pre order code on need for speed unbound but never got my stuff

used a pre order code on need for speed unbound but didnt get my items spoke to support they said come here because it is a bug in game

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Alfie_Bez_434 

    First, to confirm we are unable to add or assist with missing in-game items here on the forums. We can try to a few different steps to get the items to appear and pass any reports on to the team. 

    However for missing items, you will want to continue speaking with our support; How to use EA Help

    For the missing Pre-Order content, to confirm did you recently try to redeem a code or when did you first try? 

  • hi i tried to do it yesterday as the code was given to me it said the code worked and was added to my account i spoke to support but they sent me here

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Alfie_Bez_434, To confirm was the code given by a friend or did you purchase it from an online retailer?

    Also to confirm we are unable to add content to accounts here on the forums. If we are running into an issue with the code itself it depends on what is causing the issue if our support may be able to further assist.

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