Why can’t I buy points in the store??!! It’s been like 2 hours and it either gives an error message or says try later. I even bought gift cards and I can’t redeem them!!!
Try clearing your alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know if this helps or not.
Community ManagerHello, @MVP4L1FE37
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I am having a similar issue. 3 days now. I power cycled like suggested but anytime I try to purchase points or packs it says " store error- no packs to display at this time"
Community ManagerWhat system are you playing on?
Playing on Xbox one series S
Community ManagerTry clearing your alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know if this helps or not.
That worked for me thank you so much. It was driving me crazy
Community ManagerYou're very welcome! If you have any other issues, please let us know. Good luck on the ice!
I can’t redeem hut champions points it really annoys me
Community ManagerHow are you trying to redeem the points? What exactly is happening? Thanks!
I have the same problem over and over and over again. It doesn’t matter if I restart my modem or clear my DNS, or my saved games. Nothing works just after a while it’ll start to work and then it won’t work for a week and then it’ll start again and then it won’t work for a few days. I would say most of the time I’m unable to buy points over 50% of the time anyways.
