Cannot ready up in lobby, can’t back out

This is happening to me on PS4. My connection is perfect. In game Syncing issues are common place too. spending too much time waiting. I have backed out of games because of waiting 5 minutes for the game to sync up, only to be dealt a Loss. servers are sucking!

I have the same problem even in offline like be a pro and franchise it reads my headset as a controller and won’t let me play I’ve done all the troubleshooting steps and even uninstalled and reinstalled it and called ea help multiple times this company is disappointing and losing my hope for a fix after multiple calls to get help what a joke to charge 100$ for this game and not even help your customers.

Hello, @Capitals55811 

What controller and headset are you using? If you turn off the headset, does the same issue happen?

I use the controller I got with my Xbox series x and a tired a different one and I use a turtle beach wireless usb head set of my head set is off I can play but I paid a lot for this headset and my friend has a almost identical one and his works fine

@Capitals55811 

Are you able to plug in your headset to your controller? Does it also make a difference if your controller is plugged in? Is the firmware for your controller and headset up to date?

Been an issue since NHL 21 unfortunately. We have to usually dashboard and re=start the app when this happens. Drop-in the players just get booted. Known issue that was never fully fixed or addressed. Worst when LG games deal with this. 

Isn't there kinda a way round this, something like choosing a private game in the dressing room, and then giving a spin for a time, and then returning back to public game? I think this won't kick the invited players out? Sometimes it seems that it helps if all the players un-ready their players too? Maybe.

This thing happened very often after customizing your build in the dressing room and then saving and trying to ready your player, I think? But sometimes it happens straight when I am invited to a game and try to ready. (It happened on PS4 NHL22 and now PS5 NHL23, but less frequently personally, might be just random thing though).

I have the same headset and problem how do u fix it

@drippinsowetOne thing I've done with my club to fix this is having everyone un-ready up and sometimes it will un-freeze that player.

Or you can press in the left stick to select game mode, change game mode, and then change back.

To prevent this, I've been only changing loadouts in the Loadout tab as opposed to the little menu that appears where you can Ready/Change Loadout/Select position.

Frustrating that we actually have to find these work-arounds, but these have worked for us in the past.