HUT Ducks/Hawks Jersey claimed but nowhere to be found

That’s what I thought. I went into the My Collections and checked both Mighty Ducks NHL current and Alumni snd there wasn't anything. Also, thank you for your help.

@europaburns 

I can see both those jerseys are on your account. Did you go through every jersey or are you just searching for them?

I was actually looking for them in the tabs and couldn’t find it. I then went and did a search in My Collection found them under the search Team Information. Thank you for all everything is there!

@europaburns 

You're very welcome! If there's anything else you need help with, please let us know. Good luck and have fun!

Hi, I’m having this same exact problem, as I’m trying to find the Ducks/Hawks jerseys in Ultimate Team, but it’s not showing up anywhere in My Collection.  It’s possibly my fault, because after I opened that pack, I deleted my Ultimate team and started over, and now it’s not in my collection, but its also not in a pack waiting to be opened. It’s like it just deleted from my game all together and now I have no way to access it. Any help would be appreciated. Thanks! 

Hello, @mash1284 

When your team is deleted, so are all the items you had. Packs that were previously opened aren't restored either. Unfortunately, I don't think there's another way to get those jerseys.

Thanks for the reply! That’s too bad. It was my first day with the game and I didn’t really know what I was doing. I originally couldn’t find the jerseys but didn’t know where to look for them, and they were most likely in my collection at that time. Then I deleted the team to start over in an effort to get the jerseys, and turns out I did the opposite and deleted them 🙂

@mash1284 

Did you download the latest roster update? That should add them to all the offline modes. For HUT, it looks like they'll be released again starting January 3rd. More info can be found in this article. Specifically, this part - 

These items will be available to everyone at any time regardless of date of purchase but will be redeemable for players who log in between November 1, 2022 and January 2, 2023. After January 2, these items will be granted to WOC players on first login and in HUT, will be available via packs.

However, if you've already opened that pack, the game might not think it's your first time playing HUT. Let me know if they don't show up after the 2nd and I'll see if there's anything we can do.

I have a question. I purchased the game yesterday and had an SSL error when I tried to play. Once I was able to get past that and try to go on Ultimate Team to claim the Ducks items, I get another error saying that it cant retrieve data and to try again later (or something along those lines). Will I lose the items if I can't claim them today?