Forum Discussion

3 years ago

Solved

I have the negative escrow bug

Product: NHL 23
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Islandrabbi
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? On the auction, it boots me out of hit and comes up with an error code. I was told I have the negative escrow bug. Can you remove any negative things that I owe?
What happens when the bug occurs? It boots me out of hut.
What do you expect to see? To purchase cards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) All
What is your time zone? GMT (UTC)
EASHL issues? Please insert your Club Region.
What is your game language? English

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I was told by an advisor that I have the negative escrow bug, please remove all negative things owned.

EA_Aljo
3 years ago
Hi there, @tfinstad

An advisor will need to fix this for you. They should be able to see the negative balance in your escrow and set the balance to 0. This will fix it. You can open a case here to get in touch with an advisor. Thanks!

27 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @tfinstad

An advisor will need to fix this for you. They should be able to see the negative balance in your escrow and set the balance to 0. This will fix it. You can open a case here to get in touch with an advisor. Thanks!
tfinstad
3 years ago
@EA_Aljo I don’t know how to ask for an advisor, I’ve tried in your link.
tfinstad
3 years ago
I need an advisor to Please help get rid of the escrow bug for me and make it to 0
EA_Aljo
Community Manager
3 years ago
@tfinstad

You just need to open a case at the link I provided in my previous response.
tfinstad
3 years ago
I have tried to figure this out but I can’t. I cannot open another case. Can you do this for me?
tfinstad
3 years ago
This process is very confusing, I’ve tried opening a new case but it doesn’t work for me.
EA_Aljo
Community Manager
3 years ago
@tfinstad

I can't open a case on your behalf. Can you give me some more details? What step are you confused about?
tfinstad
3 years ago
Ok when opening a case it asks:
1. What game? Nhl
2. what console? Ps4
3. Select topic? What topic do I hit on the scroll down?
4. Select issue? What topic do I hit on the scroll down to reach an advisor?
EA_Aljo
Community Manager
3 years ago
@tfinstad

Choose the option for Technical Support.
tfinstad
3 years ago
After that what do I do? So confusing