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martmet's avatar
martmet
New Vanguard
3 years ago

Lost connection - When playing offline HUT

I moved to PS5 a few days ago and I am still getting the issue of being disconnected from EA servers but it happens way, way more than on PS4.

IT says "You have lost your connection to EA servers. Please check your network connection."

Well... I have an extremely fast internet, very stable, and the router/modem sits next to me. If it's down my TV goes off and I see it on the device instantly.

During the day I have many devices connected to my modem/router and my PS5 is connected with a LAN cable. I tried on the wifi and there was absolutely no difference btw.

When this happens, my internet is staying connected to every other device and the speed is normal on all devices at home. Streaming on my computer does not flinch one bit. Even when everybody else is asleep, and all other devices not using data, again no difference.

Also, this only happens when I launch a game offline; challenges or Squad Battles or offline Chel. When I play Rivals I have a different random hexa number error saying I was disconnected. If I try to reconnect right away, works 100% of the time.

So this is 100% a game issue, otherwise it would disconnect me randomly when I am using the AH or building a set, or upgrading my team... or even I would lose connection while in game or in the menus doing nothgin. But none of that ever happened.

It's when I start a game, randomly, and it does not happen when I do anything else. Only as I start a game offline.

Am I the only one having this issue? Is there something I can do to fix it?

16 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @48ch4fxmul3f 

    We aren't aware of any issues currently. Is he playing over a wired or wireless connection?

  • Thanks for the reply. It's wireless. Not experiencing the issue with 23.

    Running from the same Orbi as the other devices on that floor.

    There's a good bit of info on reddit about this as well. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @48ch4fxmul3f 

    As a test, can you move to a location that lets you use a wired instead? Wireless is probably the biggest reason for disconnects and lag so it would be good to rule that out if that's not the case.

  • That's fair but how am I never disconnecting or buffering from hours of steaming video meetings next to the console on the same network? Especially since he's playing offline HUT? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @48ch4fxmul3f 

    NHL, along with our other sports games, are very demanding when it comes to the connection. Something like streaming video or audio can buffer, but that's not quite the case with a dynamic game that is played in real time.

    Let me know what happens with the wired test.

  • OK will give it a try. No idea what could have changed since 2023 so dramatically, it's happened one time (ever) so let's say 0.5% up to 30%, a 60x change. Seems like a product issue. 

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