Nhl 23 online modes dont work at all

I have not been able to connect to the EA servers since I bought the game. I can't access anything online-related. I can't even get the Roster update. I know that it has nothing to do with internet or WiFi because literally every other game I play doesn't have any connection issues. How do I fix this? I'm on Xbox One.

I'm having the same issue. I tried everything suggested in this related thread and still can't connect to NHL 23 EA servers with any account on my PS4. I can connect to NHL 22 just fine.

Had to create an account to let you guys know that I tried everything found online to no avail. BUT, I did find a workaround; don't use WiFi - use a wired connection. It worked immediately.

Meanwhile, I'll mention I had the same issue with NHL 22 and believe it or not the issue was related to my gamer profile pic which was from many moons ago and a much lower resolution than the ones available now. I found one person who mentioned the fix of changing the gamer profile pic from a low resolution old one to a new one and it worked instantly for that game too. 

So essentially, make sure your profile pic isn't some pixelated old pic from 5 years ago and use a wired connection.

Meanwhile, I'll post what I changed on my router's end which didn't work to save everybody time;

- switching from IPv6 to IPv4

- putting the Xbox in the DMZ

- power-cycling the modem/router

- setting a static IP on the Xbox connectivity profile

- using different DNS servers (Google's)

I still don't know why there's be an issue with using a WiFi connection but one thing I haven't tried yet is separating my WiFi networks (2.4GHz and 5GHz) so perhaps that's something someone can try and report back but using a wired connection worked immediately.

What gave me the idea is using my phone as a hotspot which immediately worked so I knew it was a network-related issue, at that point. Good luck!

@ryanodd 

Can you try switching to a mobile hotspot? This is just as a test and not meant to be a permanent solution. I want to see if you're able to connect on a connection outside your home network.

@EA_Aljo didn't work ☹️

I tried using a mobile hotspot & changing my profile picture, neither worked.

I'm not able to attempt using a wired internet connection until a few days from now - I'll report the results then.

I started to have connection issues from yesterday. It worked fine before but since then I am getting connection lost errors in HUT every 10-15 minutes.

@ryanodd 

Did you power cycle your console after making the switch? If not, try that now.

@topshelf_mike 

Do you have a home network you can connect to? Mobile hotspots are not reliable for online gaming.