Forum Discussion

IceBears2023's avatar
IceBears2023
2 years ago
Solved

NHL 23 wont load, the circle of deathbjust appears

please help

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @IceBears2023 

    Try clearing the Alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes. Thank you.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @IceBears2023 

    You posted this in the NHL 22 forums. I moved it to the NHL 23 boards. 

    As far as this issue goes, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • IceBears2023's avatar
    IceBears2023
    2 years ago

    Thank you and I'll try it. My only caveat is that it was happening in Illinois and happening again in Michigan, 2 different modems, same console though.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @IceBears2023 

    Try clearing the Alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes. Thank you.

Recent Discussions