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IceBears2023's avatar
IceBears2023
2 years ago
Solved

NHL 23 wont load, the circle of deathbjust appears

please help

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @IceBears2023 

    Try clearing the Alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes. Thank you.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @IceBears2023 

    You posted this in the NHL 22 forums. I moved it to the NHL 23 boards. 

    As far as this issue goes, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • IceBears2023's avatar
    IceBears2023
    2 years ago

    Thank you and I'll try it. My only caveat is that it was happening in Illinois and happening again in Michigan, 2 different modems, same console though.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @IceBears2023 

    Try clearing the Alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes. Thank you.

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