I think this more pertains to the social media accounts. EA_HAWK has been giving us more updates than the official EA NHL Twitter and Facebook pages recently. Engaging within the community about certain things like the removal of the presentation.
I was disappointed when I created my team to have the option to set my presentation lighting and it doesn't show. The cutscene is also very quick when it does happen on certain teams in Franchise mode.
There are many other issues at hand we had to hear from word of mouth throughout Twitch/YouTube/Twitter/Discord. This put a ton of us, especially those content creators in frustration. Better social media engagement within the community would help tremendously and leave less amounts of misleading information. I think it would also help with what the community wants content wise in the game.
NHL 23 feels like there is a lackluster of QOL content for offline, given no full juniors/AHL season availability in BAP. Prospects/All-star games missing in Franchise mode. Lack of female hairstyles...
But in regards to the high requests of presentation working for the bare minimum custom teams in Franchise mode, that is something I think needs to be brought into attention. Stanley Cup playoffs is so bland presentation wise in sense of gameplay, I felt like I was about to fall asleep.