Re: Failed to retrieve data

@Folkins28 

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

@Folkins28 

Thanks for getting back to me. Are you playing on a wired or wireless connection?

@Folkins28 

Thank you for that. Next, try rebuilding your database with these steps. Also, restore your licenses with the instructions here.

@Folkins28 

Sorry about that. Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Can you tell us what's the error code complaining about specifically? Would be helpful to for next time because it's not happening anymore now. I just powered off/on my PS5 2 times it went away.  

Thanks

@syedmos 

I really don't have any details on what those codes mean. It would definitely be nice if they were more descriptive, but I know they can mean any number of things. I'm just glad to hear it stopped happening. If it occurs again or if you have any other issues, let us know. Thanks!

I have been having this same issue for the last week but on ps5, except I can get into world of chel and even into an EASHL dressing room, but it gives me the error and kicks me out as soon as I select a position. I have tried unplugging/resetting everything as well as deleting and reinstalling the game, any other potential solutions? 

Hey, @frymanjr 

Try editing your player and changing all of the gear. If that doesn't help, change everything that you can customize. It's possible there's a piece of gear or aesthetic that is causing this.

Wow, never thought of that and it worked, thank you so much man keep up he awesome work! The response speed and accuracy is super appreciated and a huge breath of fresh air.

@frymanjr 

No problem! Glad to help. If anything else comes up, let us know. Thanks for the kind words as well 🙂  Good luck on the ice!

@EA_Aljo Same error on Xbox Series X. Have tried the suggested solutions power cycling all network equipment, alternate DNS, etc. I can't edit my WOC skater because I can't get into the mode, I just get an error when loading into WOC then booted to main menu. 

@LuGer33x 

Try deleting your personal saved data with these steps -

• Press the Guide button and then highlight the NHL 23 tile.
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. Choose the option from deleting everywhere. You won't lose any content or progress.

Let me know if this helps or not. Thanks!

Thanks, I did try this once or twice previously. I actually reset my Xbox (without deleting installed games) without any luck. Later uninstalled and reinstalled NHL 23 -- same error. 

I created a new Gamertag and EA Account on my Xbox. Since it is my home Xbox, my main account shared Gold & access to NHL 23 to the new account. Using the new Gamertag and EA Account, I was able to load into WOC normally on the console in question. My Level 1 default everything skater showed up in the menu as normal and I was free to play any WOC mode.

I switched back to my 'real' account which is Prestige 4, Level 33. I got the same error I have been getting for 24 hours and kicked back to the main NHL 23 menu when trying to load into WOC.

Since I can access WOC from the same console using a different account, and I can access every online and offline mode except WOC using my "real" account, it really seems to me like I've done something customization wise and/or WOC gear related that is causing the issue. As we all know, your skater skates up in the WOC menu first thing when you get into the mode. I seem to get the "Failed to retrieve inventory" error right before my skater would normally appear, then I'm kicked to the main menu.

Unfortunately, I can't edit my customization at all like another user in this thread because I can't get into the mode period. Here is a short vid of the error: https://gamerdvr.com/gamer/the-snake-esq/video/171321847

I have a ticket/case opened with EA Help and the agent Dan seemed pretty knowledgeable of the NHL series. He advised he was flagging the issue with "Community" and the "Game Team" so I am hoping somehow this gets resolved on EA's end. @EA_Aljo if you have any other thoughts or means to resolve/escalate, please let me know. I can certainly survive without WOC but I did miss out on club playoffs last night and it's frustrating to be going on 24 hours unable to access the only mode I play in NHL 23 and paid $60 for back in October. Thanks for any help. 

@LuGer33x 

Thanks for all these details. Definitely appreciate it. Can you send me a private message with your gamertag and console? I'll get this over to the team to help with their investigation.

I'm seeing the error on nhl 23.

Cannot retrieve inventory at this time. 

@Hockeytownx13 

I moved your post to the already existing thread on this issue. Can you send me a private message with your gamertag/PSN ID and console? I'll pass it on to the dev team to help with their investigation. Thanks!

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@Hockeytownx13 wrote:

I'm seeing the error on nhl 23.

Cannot retrieve inventory at this time. 

Please let me know if you are able to resolve this. In my case it occurs when I launch WOC so I cannot access or play the mode at all. It's been 3 days since I was able to play WOC and so far unfortunately there is no fix or resolution in sight.

Edit: do you happen to recall what cosmetics you may have recently equipped of unlocked?

error failed to retrieve data please try again later

Shows up whe. I click WORLD OF CHEL ON NHL 23 ON MY XBOX SERIES X.

 MY USERNAME IS Kbrac1985

I dunno I was playing all morning the day I got the error. Just played a club game. Then got off for a bit and came back and got the error 

error failed to retrieve data please try again later

Shows up whe. I click WORLD OF CHEL ON NHL 23 ON MY XBOX SERIES X.

 MY USERNAME IS Kbrac1985

no i dont remeber.. I was just playing Club and Got off then when I got back on Thats when I saw the Error

any update on that error????? 

error failed to retrieve data please try again later ?

Xbox series X

 please email me with a Fix

[edit: email address removed]