Re: Nhl 23: bug

I can play goalie perfectly fine,but when I try to switch to skater I can’t play in drop in‘s,clubs,threes eliminator, ones eliminator,but I can go on nhl 23 old gen Version in play all positions fine this happened to me last year and I had to make a whole new account just to play this year I can’t even do that!

@55hippy So what we going to do?

@55hippy 

Try deleting your personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

Will I lose any of my chel data eashl

@55hippy 

No. It's strictly offline saves and settings that are affected, but they should download from the cloud. Again, that's not something I can guarantee though.

@EA_Aljo Ok

@EA_Aljo Hey I try it and it did not fix it still have the same problem?

@55hippy 

Check to see if you have the latest roster update at Settings > Rosters > Active Roster. If you don't, get the latest one and try again.

I tried that it did not work I don’t know do you wanna give me a call and you can guide me through some other ways to might fix it

@55hippy 

Just to be sure, did you update the roster or are you having trouble with that? Also, I'd like to make sure that you changed your gamerpic to a default image.

Yes the active roster is perfectly fine I did change it to the default and then put it back to normal no the only thing I’m having problems with is easho

@55hippy 

You mentioned previously this happens when switching to your skater. Have you tried changing every option for customization? Gear and head options.

@EA_Aljo Yeah I try that only thing I able to play is goalie

@55hippy 

Try clearing your alternate MAC address with these instructions -

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

@EA_Aljo Ok I try it and did not do anything still have the same problem

@55hippy 

As a test, can you try switching your connection to use a mobile hotspot and try again? Let me know if that makes a difference or not.

I already did that previously and I didn’t do anything

@55hippy 

At this point, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!