i am apparently stuck on my final play in game for the remainder of NHL 23. My rivals menu says I have played 4 play in games. Including games I have now quit - trying to bypass the glitch so I can just move on to actual games, I have played at least 8. In my last 2 games I quit out trying to get past it, the game actually warned me that I was even close to relegation in a division if I kept losing. Only to bring me back to the rivals menu that shows me having only played 4 play in games. I waited longer than 72 hours for a reply from EA. 77 and a half hours, To be exact. The reply I got, redirected me to Xbox’s support page.. I mean what ? That, was what I waited 77 hours for ? A redirection to the Xbox help commonly asked questions page ? There could not be anything less “common” about this. I am here looking for answers because I am literally bewildered with the service I just received. And gives me 0 hope that this is something that can be fixed. I put hundreds of dollars and hours into this game each year. This needs to be fixed, addressed properly, and I should absolutely receive compensation for this inconvenience. I can’t get any rewards for playing games. No coins, no rivals progress, nothing. What is to be done about this EA ? Going to redirect me again to Xbox support ? Common issue ? I mean when I read that reply.. I haven’t been that angry in a little bit I’m going to be honest. Utterly ridiculous. Please help.

Hello, @49889d12cc61a144 and @PESKYHANS This is an issue we're aware of. It's only a display glitch. Your games are counting as regular Rivals matches. It's just displaying that you still have one placement game left.

So I would believe that this was a "display glitch" if I was still getting progress towards objectives, or getting coins at the end of the games. Certainly I would not get any progress for games I quit. But I have played and won 2 games, after having this glitch occur. I did not get any milestone objective progress in online goals, online games won, shutout wins, anything of the sort. No games played registering whatsover in that regard. And no coins at the end of the games I won either. So I do not believe that this is strictly a "display" glitch. My games might be counting towards some sort of record keep within NHL? But they are most certainly not registering any sort of benefit from having played/won those games. So no, this being a display glitch, does not add up. Why would I be getting 0 progress towards objectives for those games played, when they are actually counting? Still awaiting for someone to ACTUALLY help me with this.

I am not talking about the rivals screen. I am talking about my milestones. One of the milestones in the game, is most certainly, online wins. My milestone achievement for online wins in Rivals/HC says, 4 online wins. I have more than 4 online wins.

And honestly i'm not at all trying to be rude. But isn't this reasoning exactly why I explained that I know that this isn't a display glitch? The reason why I did not accept that as a response is BECAUSE i'm not getting progress on my objectives as well. No online wins, no shots, no goals, nothing counting towards my milestones. no coins at the end of the game, nothing. So not to repeat myself, but yeah the whole reason I shot that response down in the first place is because of this. I was well aware you were talking about the milestones. That is the only thing I was talking about as well, and that's how I know that this isn't something only with my rivals "display".

@49889d12cc61a144 Hey there, so sorry to hear that this bug is happening to you. I have heard of a couple people so far throughout the forums that this has impacted. You may have already tried this as your described method of contacting EA already, but if u havent i would definitely submit a “case request” under the “contact us” section of the EA support page.if you have already attempted this then my only advice is to try and stay patient. I know EA can be untimely in their response sometimes. I dont believe that they have as many reps working on weekends. I could be wrong.Im going to tag the community manager here, @EA_Aljo Now at the very least, he will be able to pass your information along.Best of luck!

Rivals play in games stuck at 4 games

26 Replies

PESKYHANS
3 years ago
@49889d12cc61a144 Hey there, so sorry to hear that this bug is happening to you. I have heard of a couple people so far throughout the forums that this has impacted.

You may have already tried this as your described method of contacting EA already, but if u havent i would definitely submit a “case request” under the “contact us” section of the EA support page.
if you have already attempted this then my only advice is to try and stay patient. I know EA can be untimely in their response sometimes. I dont believe that they have as many reps working on weekends. I could be wrong.
Im going to tag the community manager here, @EA_Aljo
Now at the very least, he will be able to pass your information along.

Best of luck!
49889d12cc61a14
3 years ago
Yeah no that was my first method of contact. I submitted a report describing in perfect detail what happened; along with a 30 second clip of me quitting the game, and the game telling me that I am close to relegation. And then after closing the relegation warning, the rivals menu still has me shown as having played only 4 games. All wins I’ll mind you, when the last 3-4 games I have quit out trying to get the game to fix itself. After having sent that incredibly thorough and specific report, I was redirected to the Xbox general support page. Yeah. That’s where I’m at.
EA_Aljo
Community Manager
3 years ago
Hello, @49889d12cc61a144 and @PESKYHANS

This is an issue we're aware of. It's only a display glitch. Your games are counting as regular Rivals matches. It's just displaying that you still have one placement game left.
49889d12cc61a14
3 years ago
So I would believe that this was a "display glitch" if I was still getting progress towards objectives, or getting coins at the end of the games. Certainly I would not get any progress for games I quit. But I have played and won 2 games, after having this glitch occur. I did not get any milestone objective progress in online goals, online games won, shutout wins, anything of the sort. No games played registering whatsover in that regard. And no coins at the end of the games I won either. So I do not believe that this is strictly a "display" glitch. My games might be counting towards some sort of record keep within NHL? But they are most certainly not registering any sort of benefit from having played/won those games. So no, this being a display glitch, does not add up. Why would I be getting 0 progress towards objectives for those games played, when they are actually counting? Still awaiting for someone to ACTUALLY help me with this.
49889d12cc61a14
3 years ago
@EA_Aljo Meant to tag you a well. At least you respond unlike EA help. 77 and a half hours I waited, for them to direct me to xbox help. Xbox support is a much more broad area of asking for help wouldn't you think? EA support, really thought, the best course of action here after viewing my situation, was that I might be better able to figure it out by contacting xbox support? or reading through commonly asked questions? I mean.. What? This literally could not be a more uniquely specific situation to a specific EA game. There is nobody figuring that out but EA. With how clearly this issue was mapped out for them in my report (copious exact details along with a clip proving exactly what I said is happening), I cannot possibly understand how the conclusion drawn was - Contact Xbox support.
EA_Aljo
Community Manager
3 years ago
@49889d12cc61a144

Does restarting HUT make a difference? It's possible this will update milestones and records.
49889d12cc61a14
3 years ago
No. I have restarted hut, restarted the game, restarted my xbox, even re downloaded the game. My objectives still say 4 online games won.
EA_Aljo
Community Manager
3 years ago
@49889d12cc61a144

I'm talking about milestone progress. The issue with the graphical glitch showing you still have another game to play is being investigated.
49889d12cc61a14
3 years ago
I am not talking about the rivals screen. I am talking about my milestones. One of the milestones in the game, is most certainly, online wins. My milestone achievement for online wins in Rivals/HC says, 4 online wins. I have more than 4 online wins.
49889d12cc61a14
3 years ago
And honestly i'm not at all trying to be rude. But isn't this reasoning exactly why I explained that I know that this isn't a display glitch? The reason why I did not accept that as a response is BECAUSE i'm not getting progress on my objectives as well. No online wins, no shots, no goals, nothing counting towards my milestones. no coins at the end of the game, nothing. So not to repeat myself, but yeah the whole reason I shot that response down in the first place is because of this. I was well aware you were talking about the milestones. That is the only thing I was talking about as well, and that's how I know that this isn't something only with my rivals "display".