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maak0's avatar
maak0
Rising Novice
2 years ago

AFTER BUYING XFACTOR PACK WITH COINS MISSING XFACTOR CARD IN HUT COLLECTION

Just bought Xfactor pack from Store for 75k coins. Got Xfactor Dylan Larkin and proceeded to put all cards to my pack. Then without checking did it actually show up i went and opened another 1/3 xfactor pack that u can get by giving player cards. Got Sidney Crosby and i see that card in my collection. Neverthless Dylan Larkin XFACTOR card is gone somewhere nowhere to be seen????

10 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @maak0 


    If you go to My Collection and hit Y/Triangle, does it come up in that search? Change the collection type to X-Factor.

  • maak0's avatar
    maak0
    Rising Novice
    2 years ago

    Nope, it's not there or anywhere where i could find it. Tried restarting game multiple times. Relogging to HUT multiple times etc. I made also support ticket from it. I only see Xfactor Crosby that i got from doing xfactor sets. Xfactor Larkin that came from Xfactor pack i bought from the store with 75 000 coins is gone somewhere. I do think i got other cards from that pack though that i can sell. But that specific one is gone hiding.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @maak0 

    An advisor will be able to investigate your account. To get in touch with one, please open a case here. Thank you.

  • maak0's avatar
    maak0
    Rising Novice
    2 years ago

    I already did open ticket last night. With similar info that I wrote here.

  • maak0's avatar
    maak0
    Rising Novice
    2 years ago

    Yeah someone did, by asking me what my email is, what platform i play on and do i have access to my email adress. I sometimes wonder does anyone actually read information given in those support tickets... All that information was sent to them when ticket was made. Super annoying to go trough useless support questions when game itself is not working as intented. Also i wonder as ticket was made in Finnish trough Finnish EA support that will anyone actually be reading it or asking me same questions again.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @maak0 

    Someone will be able to read it and respond. They need to ask these questions to verify ownership of the account. They can't discuss any details without that.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @maak0 

    You're very welcome. Please let me know if you have any other issues.

  • maak0's avatar
    maak0
    Rising Novice
    2 years ago
    Hello again.


    This support ticket system is one big joke to be honest. I have so far gotten no help from any of them. They keep sending me same general answers, asking same questions and nothing is happening with my case. Can you do something about it?

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