Loading up my game has takes a long time compared to before the patch. Almost like the AT&T issue we had last year and this year.

It took me over 1 minute and 45 seconds to load into the main HUB area and that's using the previous input feature (WOC is the first available thing to click on at main menu), and me using a PS5 to play (I understand it doesn't brute force load times as well as Xbox does but it still makes a bit of an impact). I don't even wanna know how long it takes my PS4 friend to load in (and I already need to wait a frustratingly long time in-game and endure seizure-inducing sync screens waiting for everyone)Is there really no way for some sort of cache system to keep things loaded over time? Seeing that silly little "downloading" icon up in the corner every time is plain weird.I can literally cold boot my PS5 and get right into a multiplayer duel in Demon's Souls faster than I can even enter WoC, let alone the locker room.

@EA_Aljo I can download Red Dead Redemption 2 (109gb base not including extras and can probably boot it up too) in like 5 minutes, I doubt Shaw is trying to single out NHL lol. Regardless of internet, console, and version, the game itself is sluggish at best. "Wesley, get mama's prying bar" is all I could think when I was playing.

Noticing slow load times in WoC again here. Central Canada, ISP is Bell. I blame the Battle Pass prompts that we're forced to dismiss every time we load into WoC. Maybe it's because I literally never interact Battle Pass and I'm never opening or unlocking whatever it is it's telling me I've unlocked. There just seems to be a lot of server-side requests when loading basic menu items. It may work for games like Fortnite and CoD where they've got the $$$ to have AWS adjust resources based on load in AWS/Azure.If EA really wants to push the new-age multiplayer experience with all kinds of tabs and screens that have to pull remote content, they've gotta add more infrastructure to ensure it's a smooth experience.

The menus have too many online assets that need to load before the user can use the functionality. I honestly think this goes largely unnoticed internally because the online assets are usually being pulled over the LAN during development. Once it hits the real-world, the load times vary depending on the user's proximity to the closest AWS instance.Would be nice to make the menus less dependant on pulling remote data so often.

@TTZ_Dipsy I just tried it twice on Xbox One. The first time took 1:18. The second time took 1:09. This is going to very though depending on your ISP, network equipment, etc. Still, that's a long time to load into a mode. Regardless, it's a long wait. Not that I haven't had long waits in other games as well though. However, it's also just the menus in general that are pretty slow so I definitely get the frustration with that.

Long load times from start to get into WOCL

20 Replies

EA_Aljo
Community Manager
2 years ago
@RicochetII wrote:

@EA_AljoI experienced slow loading times last night as well. Way beyond normal. In the World of Chel hub, the little "advertising/news" box, on the bottom left didn't even load after 5 minutes. Entering the hub from the main menu, I was stuck on about 95% "freezing pucks" for a couple of minutes.

I assumed there were server issues and didn't bother staying online, but it could be related to loading of the currently advertised assets as well, as those "appeared" to be what the loading was "waiting for".

Is AT&T your ISP?
Spawnessj
Rising Veteran
2 years ago
@EA_Aljo yes at&t is my internet
EA_Aljo
Community Manager
2 years ago
@Spawnessj

Thanks for letting me know. I've made the team aware and will let you all know when I have some news.
RicochetII
2 years ago
@EA_Aljo Eastlink.
EA_Aljo
Community Manager
2 years ago
@RicochetII

If you haven't since this started happening, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. I'd just like to rule out this helping.
KlariskraysNHL
Hero
2 years ago
Will say load times have been a bit slower when it comes to launching into WoC. It's fine once in but it's going slow. Also internet is Spectrum.
RicochetII
2 years ago
@EA_Aljo I do that regularly already but it seems okay now. Likely a temporary connection issue.
EA_Aljo
Community Manager
2 years ago
@RicochetII

Sounds good. Thanks for the update.
75fd980e1b183900
Seasoned Veteran
2 years ago
Taking 5+min loading into WoC. Twice it crashed without loading in at all. Twice it loaded after 5+min. If I then try to load the store, it fails with an error. 10pm est . AT&T
KidShowtime1867
Hero
2 years ago
Noticing slow load times in WoC again here. Central Canada, ISP is Bell.
I blame the Battle Pass prompts that we're forced to dismiss every time we load into WoC. Maybe it's because I literally never interact Battle Pass and I'm never opening or unlocking whatever it is it's telling me I've unlocked. There just seems to be a lot of server-side requests when loading basic menu items. It may work for games like Fortnite and CoD where they've got the $$$ to have AWS adjust resources based on load in AWS/Azure.
If EA really wants to push the new-age multiplayer experience with all kinds of tabs and screens that have to pull remote content, they've gotta add more infrastructure to ensure it's a smooth experience.

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Long load times from start to get into WOCL

20 Replies

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