Twice in the last week I got booted from a game and was unable to connect back to ea servers my internet connection is optimal, everyone else on my friends list is still playing chel but I get this error just trying to load the game. Last time it happened it took me over an hour to be able to connect again. Happened to me once a long time ago in NHL 23.

@DetroitHockey313 We've seen some weird issues with this previously so I wanted to ask. Just to make sure you're power cycling correctly, please try it again with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Something else to try is restoring your licenses with the instructions here. You can also try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

NHL 24 unable to connect to EA server glitch

20 Replies

EA_Aljo
Community Manager
2 years ago
Hello, @Outl4w2122

Try going to myaccount.ea.com. Log out and then log back in here, but do so with your platform account as in the image below. Once that is done, completely exit out of NHL 24 and try loading back into it.
Outl4w2122
Rising Novice
2 years ago
That did not work and xbox still asked me to reset my password.
Outl4w2122
Rising Novice
2 years ago
This is what i get on the xbox. I have not been able to play online since Monday after I bought Ea play. If I can't connect to EA servers, but it works fine for every other gaming playform and servers it seems to be an EA issue. How do I remedy this.
EA_Aljo
Community Manager
2 years ago
@Outl4w2122

Thanks for trying. You mention that your password is fine, but did you actually change it as the message says? If not, please try resetting your password.
Outl4w2122
Rising Novice
2 years ago
Yes I have changed it and still the same.
EA_Aljo
Community Manager
2 years ago
@Outl4w2122

This appears to be an account related issue. I'd like you to contact an advisor about it using the steps below.

Go to https://help.ea.com/en/help-home/

Type EA Account into the search field

Select the EA Account tile

Click on See more topics

Click on 'I need to update my EA account information'

Click on the option for chat

Let me know what happens. Thanks!
rimms1985
Rising Rookie
11 months ago
Same situation happening to me can't login to hockey only. Everything else works just fine
EA_Aljo
Community Manager
11 months ago
@rimms1985

Can you give me some more details on what is happening? When are you unable to connect? Also, what platform are you playing on and did you try the suggestions in this thread?
rimms1985
Rising Rookie
11 months ago
Yeah... it's working now. Nothing I did fixed it, as far as I know. Tried everything i read in the posts. Last night ps5 couldn't connect to ea servers at all.
Did reboots of my modem and all the above. Changed dns, changed password. This was probably from 630pm - 12am EST.
Then when i try logging in this morning it worked just fine. Appreciate ya trying to help me though. Looks like I'm good though until it happens again. It was definitely very frustrating.
EA_Aljo
Community Manager
11 months ago
@rimms1985

Thanks for the update. I'm not aware of any issues that would have caused this. We'll always keep monitoring for them. If anything else comes up, please reach out again.

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NHL 24 unable to connect to EA server glitch

20 Replies

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