I cannot buy any cards from the auction house. Any time I attempt to buy a card off of 'Buy it now" I get kicked out of hut. I have talked with multiple people from ea support and none of them could resolve my issue. I was told that posting it here would be the best way to get it looked at the quickest

Hello, @Buss_Soccer An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

Cannot Buy cards from auction house in HUT. Game just crashes when I try

29 Replies

EA_Aljo
Community Manager
2 years ago
Hello, @Buss_Soccer

An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.
Overunn
Rising Rookie
2 years ago
Hi, I had opened a chat with an advisor about this same issue and he advised me it was a known issue and there was nothing he could do.
Was he accurate, is there going to be a mass fix for this?
Overunn
Rising Rookie
2 years ago
Hi @EA_Aljo Ive tried twice to have this addressed via chat but no luck.
PSN turboakabeast
PS5
Ea name : Overunn
EA_Aljo
Community Manager
2 years ago
@Overunn

We'll look in to this further. I won't have an update until Monday though.
EA_Aljo
Community Manager
2 years ago
@Overunn

This should now be resolved. Can you try again and let me know if it's working?
FireBear82
2 years ago
@EA_Aljoi was also just told on chat that there's nothing that can be done. The person told me to start a thread on the forums when there are plenty of answered threads here.
PS5
PSN: ShornArrow
EA: FireBear82
Really appreciate if you're able to help me.
zxfusiionzz
2 years ago
@EA_Aljo hi was also told on chat that there's nothing that can be done. The person told me to start a thread on the forums when there are plenty of answered threads here.
PS5
PSN: zXFuSiiOnZz-
EA: zxfusiionzz
Really appreciate if you're able to help me as i can’t buy items off the auction house keep getting kicked out to main menu.
Spideynet2020
New Traveler
2 years ago
This is brutal. I lost out on a bunch of cards. Then 2 cards I had posted disappeared and I got no coins for them. They were 185k and 225k posted. No idea what happened to them. It happened when I tried to buy a base gold card and I got an error message and it booted me out. Then I was unable to buy any more. After 20 minutes I was able to purchase again but I lost 2 superstar cards. So disheartened right now. And now it's happened again. What is up???
EA_Aljo
Community Manager
2 years ago
@Spideynet2020

You'll need to contact an advisor so they can remove the negative escrow from your account. Open a case here to get in touch with one.
Spideynet2020
New Traveler
2 years ago
Spoiler
I have started a ticket. I have my number but still nothing from anyone other you reminding me to start a ticket. J still can't buy anything. All else is fine. Can win bids, sell, blah blah blah. Can't but straight up and lost 2 premier cards which I received no return on. Still playing but bitterly.