Forum Discussion

arseny84's avatar
10 months ago
Solved

Nhl24 hut rewards

Product: NHL 24
Platform:PlayStation 5
What is your gamertag/PSN ID? twirly_footmark0
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Played till rank semi-pro 1 (indicates as all time high, but have doubts if it was not pro3 when i disconnected at deep night, but that might be my fantasy). Finished play in 3 hours before season ends. Received prizes around 2 packs in 1 Day but it seems ive should get not less than 9-12 packs Also while i was waiting for rewards aive played a bit a New season. Seems like ive got rewards for New not yet ended season
What happens when the bug occurs? Less packs than expected
What do you expect to see? Packs as described
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut squad battles
What time did you see the bug? (HH:MM AM/PM) 22:05
What is your time zone? PLT - GMT + 5:00
EASHL issues? Please insert your Club Region. N/a
What is your game language? English

Played till rank semi-pro 1 (indicates as all time high, but have doubts if it was not pro3 when i disconnected at deep night, but that might be my fantasy). Finished play in 3 hours before season ends. Received prizes around 2 packs in 1 Day but it seems ive should get not less than 9-12 packs

Also while i was waiting for rewards aive played a bit a New season. Seems like ive got rewards for New not yet ended season

  • Hi there, @arseny84 

    Most likely, your rank was passed during those last 3 hours. Which would knock you down and get less rewards. The all-time high is the highest rank you were at when a season ended. So, if you made it to Pro 3, but finished at Semi-Pro 1, that would be your all-time high rank.

    You haven't received rewards for the current season. Your rewards were for the season that ended on Wednesday.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi there, @arseny84 

    Most likely, your rank was passed during those last 3 hours. Which would knock you down and get less rewards. The all-time high is the highest rank you were at when a season ended. So, if you made it to Pro 3, but finished at Semi-Pro 1, that would be your all-time high rank.

    You haven't received rewards for the current season. Your rewards were for the season that ended on Wednesday.

  • @EA_Aljo understood about ranking. But rewards: should not i get more than 2 packs for semi pro1 for previous season?
  • Sure, but where are all the rest for previous stages: semi pro 2,3 and all rookies? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @arseny84 

    You don't get individual rewards for every rank. You only receive the rewards for the rank you finish at.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @arseny84 

    You're very welcome. If you have any other issues, please reach out to us again. Good luck on the ice!

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