Unexpected Error

Hey there, @LizardKing21 

Thanks for reaching out about this. Can you tell me which troubleshooting you've been through so I don't repeat anything. Also, if you haven't yet, make sure your equipment is power cycled with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

So I've done the hard reset, I've changed all player equipment, I've gone through Xbox to assure it's not my system we did dns and a whole bunch of other stuff. I've uninstalled and reinstalled with nothing working, sometimes I can go 5 or 6 games without it happening then yesterday I had 3 in a row the error came up

@LizardKing21 

It always happens right after the warmup skate when the player introductions are being done? So, right before the faceoff?

Ya exactly just before it goes to the screen to sync all the players together every time

@LizardKing21 

I'd like you to try clearing the alternate MAC address with these steps:

• Go to your Xbox Settings
• Go to "Network", then "Advanced Network Settings"
• Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try deleting the personal saved data for NHL 24. 

• Press the Guide button and then highlight the NHL tile.
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thanks!

If I delete that then what do I all lose? I'm almost prestige 3 and have so much unlocked if I delete my gamer tag will that no delete all my stuff and stats? Thanks 

@LizardKing21 

Apologies for accidentally leaving that info out. Thanks for asking. You won't lose any HUT or EASHL progress or content. You could potentially lose saves related to offline modes as well as settings. Normally, those download from the cloud, but I can't guarantee that.

Alright thank you I will give it a try

Also there are 2 options 

Delete from console

Delete from everywhere

Which one am I choosing 

Thanks

Here's the options