Win gets marked as loss, even though the final score is 3-0 to the losing team.

@sokkain 

Try completely shutting down NHL 24 and loading back in to it. Let me know if the loss updates to a win or not.

 @EA_Aljo 

Did as you asked, and the game did not update. It still shows as a 3-0 LOSS.

Suppose it's worth noting this was in EASHL 6on6 Club Finals.

I included an in-game screenshot of the Recent Games. Notice how the game highlighted has the numbers flipped, where as normal losses the losing team always has the number trailing the first score.

@sokkain 

Thanks for all the details. Is this the first time it happened? Unfortunately, we can't change a loss to a win so we can't update your record. I'll let the team know this happened and will keep an eye out for other reports.

@EA_Aljo 

Yes, this is the first time this has ever happened to us in the thousands of EASHL games we have played in the last 5+ years. Very disappointing honestly, if the game cannot be trusted to accurately award wins based on the final score of a game. Thank you for forwarding our concerns.

@sokkain 

I'd say one out of 1000s of games in 5+ years is pretty accurate. It's very possible there was also a connection issue that caused this. It's going to be extremely difficult to find out why you got the loss with the possibility of this being a connection hiccup. If we see other reports, we'll investigate it further. Definitely let me know if it keeps happening. Regardless, apologies for the frustration. I know I'd be feeling the same way. Especially with it being a playoff loss.