5x Jersey Number Choice Pack Problems

Purchased 3 of these items attempting to get a specific number.  When sending to collection, I get an error message (see attached image) and the game crashes.  When I tried sending to the trade pile, it appeared to work but the cards never appeared in the trade pile.  After restarting the game, all three packs showed up in the unopened pack inbox but would still cause same problems whenever I attempted to open them.  Please let me know if there is anything I can do on my end to correct this, or if it is an issue EA is aware of/working on.  Thank you.