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Hockeybrooks's avatar
Hockeybrooks
Newcomer
8 days ago

Lost connection

Let’s me into a game everytime, but before the puck drops it always says lost connection. Happens in Chel and head to head. Been doing it for the last 4 days. Want let me play no nhl25 

 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi there. Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Also, make sure you have the latest roster downloaded from the Rosters screen. If either of these don't help, let me know which console you're on. Thanks!

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