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SolidasJello
Seasoned Newcomer
2 months ago

NHL 25 - EA Play Trial - Error

Posted this in the bugs area too. Not sure where I am supposed to go.

I have been messaging with three different ea customer service people still no help.

I can not find anyone else to contact, they have sent me here.

I have 8 hours and 20 minutes left on my NHL 25 trial. Purchased EA Play on February 27th.

When I go to start and play the game everything works completely fine. Problem occurs when I try to start an online match.

When i start an online match I am prompted with "Error: Trial Permissions could not be found for this user"

My internet connection is not the issue. I can play online NCAA 25 game no problem (I have the game bought and not on trial)

There is a video attached to show what occurs.

Would really appreciate if I could get some help.

Thanks.

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Posted this in the bugs area too. Not sure where I am supposed to go.

I have been messaging with three different ea customer service people still no help.

I can not find anyone else to contact, they have sent me here.

I have 8 hours and 20 minutes left on my NHL 25 trial. Purchased EA Play on February 27th.

When I go to start and play the game everything works completely fine. Problem occurs when I try to start an online match.

When i start an online match I am prompted with \"Error: Trial Permissions could not be found for this user\"

My internet connection is not the issue. I can play online NCAA 25 game no problem (I have the game bought and not on trial)

There is a video attached to show what occurs.

Would really appreciate if I could get some help.

Thanks.

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Posted this in the bugs area too. Not sure where I am supposed to go.

I have been messaging with three different ea customer service people still no help.

I can not find anyone else to contact, they have sent me here.

I have 8 hours and 20 minutes left on my NHL 25 trial. Purchased EA Play on February 27th.

When I go to start and play the game everything works completely fine. Problem occurs when I try to start an online match.

When i start an online match I am prompted with \"Error: Trial Permissions could not be found for this user\"

My internet connection is not the issue. I can play online NCAA 25 game no problem (I have the game bought and not on trial)

There is a video attached to show what occurs.

Would really appreciate if I could get some help.

Thanks.

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NHL 25 - EA Play Trial - Error","moderationData":{"__ref":"ModerationData:moderation_data:11951091"},"body":"

Hi there. This is an issue we're aware of and working to resolve as soon as possible.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":0,"postTime":"2025-03-04T11:01:07.140-08:00","lastPublishTime":"2025-03-04T11:01:07.140-08:00","metrics":{"__typename":"MessageMetrics","views":81},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-25-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-25-technical-issues-en/message:11949186/message:11951091","repliesCount":1,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"92","rawBody":"

Hi there. This is an issue we're aware of and working to resolve as soon as possible.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11951091_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:5418651":{"__typename":"User","id":"user:5418651","uid":5418651,"login":"vu94i3x3a5or","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-03-12T01:33:57.281-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:5418651"},"ModerationData:moderation_data:11991562":{"__typename":"ModerationData","id":"moderation_data:11991562","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11991562":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5418651"},"id":"message:11991562","revisionNum":1,"uid":11991562,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:11951091"},"conversation":{"__ref":"Conversation:conversation:11949186"},"subject":"Re: NHL 25 - EA Play Trial - Error","moderationData":{"__ref":"ModerationData:moderation_data:11991562"},"body":"

появилось ли какое то решение этой проблемы?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"46","kudosSumWeight":0,"postTime":"2025-03-12T01:38:41.504-07:00","lastPublishTime":"2025-03-12T01:38:41.504-07:00","metrics":{"__typename":"MessageMetrics","views":42},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-25-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-25-technical-issues-en/message:11949186/message:11991562","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"51","rawBody":"

появилось ли какое то решение этой проблемы?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":0,"currentRevision":{"__ref":"Revision:revision:11991562_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:11":{"__typename":"Rank","id":"rank:11","position":53,"name":"Newcomer","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:5441087":{"__typename":"User","id":"user:5441087","uid":5441087,"login":"SportsTalkBrady","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-03-17T12:25:14.060-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":{"__ref":"Rank:rank:11"},"entityType":"USER","eventPath":"community:tghpe58374/user:5441087"},"ModerationData:moderation_data:12019360":{"__typename":"ModerationData","id":"moderation_data:12019360","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12019360":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5441087"},"id":"message:12019360","revisionNum":1,"uid":12019360,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:11949186"},"conversation":{"__ref":"Conversation:conversation:11949186"},"subject":"Re: NHL 25 - EA Play Trial - Error","moderationData":{"__ref":"ModerationData:moderation_data:12019360"},"body":"

Has this been resolved yet? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"35","kudosSumWeight":0,"postTime":"2025-03-17T12:26:32.507-07:00","lastPublishTime":"2025-03-17T12:26:32.507-07:00","metrics":{"__typename":"MessageMetrics","views":33},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-25-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-25-technical-issues-en/message:11949186/message:12019360","repliesCount":1,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"40","rawBody":"

Has this been resolved yet? 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12019360_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:12023417":{"__typename":"ModerationData","id":"moderation_data:12023417","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12023417":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:12023417","revisionNum":1,"uid":12023417,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:12019360"},"conversation":{"__ref":"Conversation:conversation:11949186"},"subject":"Re: NHL 25 - EA Play Trial - Error","moderationData":{"__ref":"ModerationData:moderation_data:12023417"},"body":"

Unfortunately, this has not been fixed yet. We're still working to get this resolved.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":0,"postTime":"2025-03-18T12:12:35.439-07:00","lastPublishTime":"2025-03-18T12:12:35.439-07:00","metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-25-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-25-technical-issues-en/message:11949186/message:12023417","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"92","rawBody":"

Unfortunately, this has not been fixed yet. We're still working to get this resolved.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12023417_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:41":{"__typename":"Rank","id":"rank:41","position":52,"name":"Rising Newcomer","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:1179199":{"__typename":"User","id":"user:1179199","uid":1179199,"login":"ScarletMarisa375","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-04T09:54:44.857-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/40680538/416x416.JPEG"},"rank":{"__ref":"Rank:rank:41"},"entityType":"USER","eventPath":"community:tghpe58374/user:1179199"},"ModerationData:moderation_data:12038286":{"__typename":"ModerationData","id":"moderation_data:12038286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12038286":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1179199"},"id":"message:12038286","revisionNum":1,"uid":12038286,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-25-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:11949186"},"conversation":{"__ref":"Conversation:conversation:11949186"},"subject":"Re: NHL 25 - EA Play Trial - Error","moderationData":{"__ref":"ModerationData:moderation_data:12038286"},"body":"

I'm suffering the same, hopefully it's sorted now

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"51","kudosSumWeight":0,"postTime":"2025-03-22T16:39:23.751-07:00","lastPublishTime":"2025-03-22T16:39:23.751-07:00","metrics":{"__typename":"MessageMetrics","views":17},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-25-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-25-technical-issues-en/message:11949186/message:12038286","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"56","rawBody":"

I'm suffering the same, hopefully it's sorted now

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