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BigHoundDog92's avatar
BigHoundDog92
Newcomer
14 days ago

NHL 25 Ban

Can someone please help me? As of Monday I have been banned from EA sports online play. They’re stating it’s due to our world Of chel team name - Dangle Dawgs. We’ve used this team name for over 5 years and have never come across this issue. Now I’ve been banned from EA for a violation of their user agreement and they deemed our team info inappropriate. I’m hoping that someone at EA could look into this case for me and let me know what exactly what innapropriate, or if not if I could have my ban uplifted. I’ve sent in several emails inquiring about it but have not been told why, just that I’m banned and they’re closing my case. 

I’ve played NHL games since the early 2000’s and have been a loyal customer. I have no reason to play other than world of chel with 5 college buddies.

hoping someone at EA can read this thread and provide some assistance. 

 

xbox

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi there. I can look into this. We're aware there are some names getting caught in the filter that shouldn't be. Can you send me a private message with your Xbox gamertag/PSN ID so I can look into this?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    14 days ago

    BigHoundDog92 

    We cannot assist with bans directly here on EA Forums.
     
    If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: 
     
    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    Thanks.

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