I do want to call out that putting all of this on the consumer and making it seem like it is not the game but us is the reason why EA is losing customers.
In comparison to the overall playerbase, there is a very small number of people experiencing this. We also haven't ruled out that it's not a problem with the game. We just can't figure out what is causing this without being able to make it happen. So, with that few number of people apparently affected, it's also possible this is related to the console. Personally, I have 2 Series X consoles. One is a day one and the other I just picked up a few months ago. Neither has had this crash. Nobody on my club is experiencing this either. I'm not saying that means there's no issue here. I'm saying that whatever is causing this is possibly a unique combination of actions/customizations or a hardware issue with the console. So far, one person fixed it by using an external fan and another fixed it by getting a new console. Both of those point to overheating/hardware issues. Of course, that doesn't mean we can't rule any issues with the game.
EA has not put out a decent game in years (just copy/paste for many releases) and ...
This isn't the only game that uses the previous game as a foundation for the current game. It's still not copied and pasted. There are many updates and changes each year. Except for 23. Which we specifically said was so that more focus could be put on 24. What would make the game decent for you? Besides not having it crash.
making the consumers feel as if they are the problem the game does not work...
This is never our intention. Especially when we can't say for sure that it's the consumer's fault. I have not said this absolutely is not a problem with the game. We just have not been able to prove who's side it's on.
I will get you what you ask so that maybe, just maybe you can fix this for the MANY others... and I say MANY because you mention that there have not been many reports, yet we have so many within this thread alone, not to mention the MANY other threads with similar complaints, who are also from different consoles.
This thread currently has 150 replies. Many of which have people posting multiple times. So, that number comes down a lot. Then you factor in the overall size of the playerbase and it's a very small number of people reporting this. Of course there are some that don't come here as well. However, when there's an issue that is widespread, we hear about it. We get reports here, on reddit, and with our support team. So, the reality is, it's a very small group of people that are having this issue. We would love to get it fixed if we can. Again, we just need to be able to reproduce it.
