Not Able to start the Game
I play NHL25 on the Xbox Series S and I am not able to start the game anymore. For about a Week or two, I am not able to open the game anymore. I tried reinstalling the game several times and it di...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey there. Thanks for reaching out. I'll try to help get this fixed. First, try power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks!
I tried every Step already and that multiple times.
Somehow nothing seems to work, NHL ist the only Game with that problem.
- EA_Aljo
Did this just recently start happening after working fine previously? Have you tried a factory reset of your console?
Yes, it just started recently. I have played the Game the whole Year and suddenly it didn´t worked anymore.
I already tried resetting my Xbox and it didn´t help in any way.- EA_Aljo
Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 25 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know what happens. Thank you.
